Quality and Service Conference Materials

Each year, hundreds of hospital professionals come together for a Quality and Service Conference to share their own quality and service programs, strategies and best practices. These programs improve the work life of healthcare workers, while strengthening patient care.

2008 Quality and Service Conference Presentations:

Final Agenda

• Beth Israel Medical - Kings Highway Division - Call Bell Breakthrough Projects on 3E, 1N
• Beth Israel Petrie Customer Service Project
• Bronx-Lebanon Hospital Center - Enhancing Patient Satisfaction and Clinical Outcomes for Management of Ventilator Acquired Pneumonia
• Forest Hills Hospital - Effective Communication
• Kingsbrook Jewish Medical Center - Service Excellence
• Lutheran Medical Center - Relationship-Centered Care
• Mount Sinai/ 1199 SEIU/NYSNA Labor-Management Partnership - Quality and Service Telemetry Patient Flow Project
• North Shore - Long Island Jewish Medical Center - Physician Partnership
• New York Hospital Queens - Friends of Safety: Foes of Falls - Developing Unit Based Interdisciplinary Fall Prevention Teams
• New York Methodist Hospital - Quality and Excellence Team Enhancement
• New York Presbyterian Hospital - Columbia University Medical Center - Surgical Team Training
• Our Lady of Mercy Hospital - Caring Through Mutual Respect
• St. Johns Episcopal Hospital - Working Together for Quality and Service
• St. Luke’s-Roosevelt Hospital - Customer Service/HCAHPS Initiative
• Bill Borwegen, MPH, Director of Occupational Health and Safety - Service Employees International Union
• Brian Koll, MD, FACP - Best Practices and Challenges

2008 Infection Prevention Coach (IPC) Training Program Presentations

• New York-Presbyterian Hospital – Allen Pavilion
• North Shore - Long Island Jewish Medical Center - Part A
• North Shore - Long Island Jewish Medical Center - Part B
• Mount Sinai Hospital
• St. Vincent's Hospital Manhattan
• New York - Presbyterian Hospital – Milstein Hospital Building
• Morgan Stanley Children’s Hospital - New York-Presbyterian Hospital – 5 Tower Oncology
• Our Lady of Mercy Medical Center

2007 Quality and Service Conference Presentations:

• 1199SEIU Healthcare Workers East Commitment to Quality and Service
• Pay-for-Performance GNYHA Engineering Quality Improvement
• Health System Transformation: Value Based Purchasing
• Working Together to Drive Quality and Service
• NYDH - The 4C Call Bell Breakthrough Project
• NYDT - HCRA 2B ICU Breakthrough Project
• Rapid Call Bell Response Project