Healthcare Reform Learning Symposium Workshops

Healthcare Reform Learning Symposium

January 19, 2012

Healthcare Reform Learning Symposium Agenda
Healthcare Reform: The New York Perspective Presentation

Track I: Reducing Costs

“Every Person, Every Time”: Standardizing the Flow of Patient Transport to Boost Efficiency, Revenue, Patient and Staff Satisfaction

Peter Scaminaci, Assistant Vice President for Clinical Operations, KJMC
Coraminita Mahr, Vice President, 1199SEIU UHWE
Patricia Tayag, RN, Director of Lean, KJMC
Transport, Nursing and Radiology staff team.

A team of transport, medical-surgical nursing and radiology staff from Kingsbrook Jewish Medical Center will present a four-month project to reduce delays in patient transport and improve the patient experience. Combined with other length of stay initiatives, this effort has decreased length of stay by one day. This presentation will explore lessons learned and tools that contributed to the team’s success.

Maximizing MDS 3.0 at Morningside House

Aimee Grant, C.N.A., Sharon Lloyd, C.N.A., and Sally Martin, R.N., M.A., M.P.A.

Accurate documentation of resident’s ADL’s, Mood and Behavior is imperative. The CNA who has the most knowledge of resident’s status needs proper tools to provide this documentation. This presentation will review the development and implementation of these tools.

NY Presbyterian: Partnering to Redesign the Workforce

Paul Dunphey, Vice President of Revenue Enhancement

Advancement in technology such as the Electronic Medical Records (EMR) has created opportunities for improving efficiency and decreasing labor costs, while at the same time providing new opportunities for staff. This workshop will discuss how New York Presbyterian and 1199SEIU have partnered to prepare employees whose jobs are impacted by changes in healthcare.

Business Intelligence to Achieve Operational Efficiencies for the Healthcare

Executive Michael N. Rosenblut, President & CEO and Daisy McLoed, C.N.A., Parker Jewish Institute

Business analytical tools are necessary to maximize efficiency and enhance decision making for health care providers who must work with shrinking reimbursement rates and smaller operating margins. The Parker Jewish Institute has implemented a strategic initiative to improve and benchmark operational performance and a new clinical labor management intelligence software to manage care delivery, daily census and staffing. This presentation will focus on comprehensive analysis and reporting tools to increase tracking and availability of critical information to reduce operating costs.

Track II: Enhancing Quality and Care

NYU LMC Transport: Creating an Ideal Experience

Peter Aguilar, Senior Administrative Director Building Services Department
Gabriel Garcia, Transporter/Mentor
Jose Gonzalez, Transporter/Mentor
Joe Mraz, Associate Director of Building Services
Edwardo Roker, Supervisor, Patient Transport/BSD

Through performance improvement efforts, the joint team will discuss how they impacted Patient Transport. NYU LMC will share the necessary tools to improve the patient experience and provide world-class customer service, ultimately leading to improved patient satisfaction.

“Don’t Forget to Wash Your Hands”: Infection Prevention Coaches and the Reduction of Hospital Acquired Infection

Representatives from: Montefiore Medical Center, St. Barnabas Hospital, St. Luke’s/Roosevelt Hospital, Flushing Hospital & Jamaica Hospital Medical Centers and Robert DeLauro, Consultant, Labor Management Project

In addition to the critical patient safety issues, it is estimated that overall direct medical costs of health care-associated infections for US hospitals are up to $45 billion each year. Hand hygiene is widely recognized as the single most effective means of reducing health
care-associated infections. This workshop will examine the activity of the Infection Prevention Coach and will provide ideas for improving infection prevention based on candid, first person accounts by Coaches and Infection Control Directors.

Lutheran Health Care’s “Come Home, Stay Healthy Initiative”

LHC Strategic Projects Subcommittee of the Partnership Committee

The labor-management partnership played an integral role in Lutheran’s journey to become a level three medical home — including assisting with the challenges facing the health center and the Union. This presentation will share the role both Union and management played in implementing cultural change.

Track III: Reducing Readmissions and Improving Patient Safety

Improving Care Coordination Across Settings with INTERACT

Randy Palmaira, Executive Director of CNR
Roxanne Tena-Nelson, Executive Vice President of CCLC
Kathryn Santos, Manager of Quality Improvement Initiatives

INTERACT (Interventions to Reduce Preventable Acute Care Transfers) program uses a multi-faceted approach and resources for reducing preventable hospitalizations and readmissions. Participants will learn about tools and resources available through INTERACT; hear about experiences on how labor and management collaborate through INTERACT; and other strategies for implementation to reduce preventable hospitalizations and readmissions.

Implementing an Evidence Based Hospital Discharge Process: Lessons from Project ‘RED’

Christopher Manasseh, MD, Director, Family Medicine HealthNet Inpatient Service Boston University Medical Center Boston

Project RED is an evidence-based hospital discharge process with the primary outcome of reducing hospital utilization. This presentation will review the steps involved in implementing such a project, along with the challenges and barriers that come with it.

Josie’s Story-Family Centered Approaches to Patient Safety

Sorrel King, Patient Advocate

The Josie King Foundation’s mission is to prevent others from dying or being harmed by medical errors. By uniting healthcare providers and consumers, and funding innovative safety programs, we hope to create a culture of patient safety, together. This workshop will be an opportunity for participants to have a more intimate conversation with one of the leaders of the patient safety movement.

Track IV: Improving Satisfaction

A Team Approach of Eliminating Bed and Chair Alarms

Debora Allen, RN, Yonell Mcleod, C.N.A., Deborah LaRusso, LMSW, Isabella Geriatric Center

The resident care model approach, which highlights communication, assessment and resident preferences, improves staff and resident relationships. This presentation will highlight the systematic approach of eliminating bed/chair alarms to enhance quality of
life and reduce falls.

Service Excellence Through Teamwork and Collaboration

The Brooklyn Hospital Center

The Brooklyn Hospital Center’s labor-management team will share “best practice”, highlights and success stories about their innovative Service Excellence team. Through workforce engagement, the labor-management team works to enhance patient satisfaction, employee satisfaction and quality outcomes.

“Why We Care…Heads Up”: Engaging Staff and Patients in Enhancing Quality Care

Mount Sinai Queens Hospital

It is the vision of the Responsiveness Committee to improve patient satisfaction and quality of care through labor management collaboration, teamwork and patient engagement. This presentation will outline the Responsiveness Committee’s collaborative effort to increase staff engagement and patient responsiveness.

Track V: Skill Enhancement and Team Enrichment

Beyond Diversity: Developing Cultural Competence

Rodney Brown and Regina Censullo, Consultants, Labor Management Project

This workshop is designed to raise sensitivity and awareness of an increasingly diverse patient/resident and workforce population. By exploring and challenging our own assumptions about people who are different, we can expand our hearts and minds and enhance the delivery of quality patient and resident care.

Impacting Change Through Effective Communications

Clyde Riggins Jr., Consultant, Labor Management Project

Communication is a skill that must be practiced constantly—especially as healthcare reform demands health care teams to work more effectively and efficiently. This workshop will focus on the components of the communication process and how to build
better working relationships through positive feedback, as well as a variety of tools and techniques to improve communication styles.

Working to Wellness: Reducing Stress to Maximize Performance

Lynn Burmeister, Assistant Director, 1199 Member Assistance Program and Debreh Gilbert, Consultant, Labor Management Project

Many people view stress as a way of life—especially in the fast-paced healthcare industry. However, stress isn’t always bad. In small doses, it can help you perform under pressure. But under constant stress, working at your peak becomes difficult, and teamwork may suffer as a result. This experiential workshop will provide exercises,
conversation and ideas to reduce stress and encourage healthy practices.

Relational Mapping: Tracing the Connections for Achieving High Performance

Jody Hoffer Gittell, PhD and Anthony L. Suchman, MD, MA, FACP

To achieve high performance in a work process, you need to understand who participates in it and how well they work together. Relational mapping is a powerful yet straightforward method for gathering this information and helping people gain a broader
systems perspective on how their work fits into the larger whole. This workshop will provide a hands-on experience of creating and interpreting a relational map.

Healthcare Reform 101: Understanding the New Role of the Healthcare Worker

Mary Morris, Consultant

“Understanding the New Role of the Healthcare Worker”, a new training program, identifies the most critical and fundamental changes brought about by healthcare reform. This workshop will review the implications of these changes for all healthcare
workers including the behavioral, skill and educational requirements.

Track V: Skill Enhancement and Team Enrighment

Successfully Navigating Conflict in the Workplace

Samantha Morales, Consultant, Labor Management Project

Managing difficult situations at work is an essential tool, especially as healthcare challenges everyone to work more interdependently and effectively. Conflict is a natural part of work, managing it well can increase efficiency and provide a source of innovation. This workshop will focus on three specific skills designed to assist in addressing and managing conflict in and out of the workplace.