Managing Conflict in the Workplace

Managing Conflict in the Workplace

QCC VIII, Workshop #1

Susan Wasstrom and Samantha Morales, TEF

Understanding that conflict is inherent in the change process, how can we use it to yield results that everyone can agree to while considering the interests of all parties? This workshop will explore using Interest-Based Problem Solving to manage conflict and examine how effective communication skills are essential in fostering leaders to support and enrich culture change.

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