QCC X Conference

1199-CCLC Quality Care Committee X

December 16, 2009

Nearly 400 New York City League nursing home staff, residents, families, advocates, regulators and legislative representatives joined together on December 16th to share strategies on how to strengthen the delivery of long-term care at the 10th Quality Care Committee (QCC) Conference.

The conference, entitled “The Future of Long-Term Care… Developing the Knowledge Workers of Tomorrow” offered attendees workshops on infection prevention, performance improvement and “skills” workshops, which focused on how to run effective meetings and overcome organizational resistance.

Highlights of this event included a morning address by Richard Healion, Regional Office Director of the New York State Department of Health and an excerpt from “The Big Uneasy” – a documentary about the staff of Louisiana’s nursing homes who brought thousands of residents safely through Hurricane Katrina.

*About QCC

QCC X Materials

QCC X Program

  • Culture Change Innovations
    Village Nursing Home & Jewish Home Lifecare Staff
    Learn from two nursing homes that are widely recognized as pioneers in person-centered care in their innovative changes in job descriptions, work redesign and scheduling that reflect their culture change journeys.
  • Introduction to Culture Change
    Lois Schram, LS Gerontology, Inc.
    The “Culture Change” movement is transforming the way people live and work in nursing homes across the country. Learn about why and how advocates are applying principles of person-centered care to transforming institutions into homes. We will discuss ways that you can begin, or continue, to impact your organization.
  • Facilitating Great Meetings
    Pamela Moskowitz, Clyde Riggins Jr., Yamilka Mirambeaux, LMP
    This interactive workshop provides a framework for preparing and facilitating great meetings. Participants will learn tips, tools and concepts that will enhance their facilitating skill sets. By the end of this session, participants will be able to plan an effective meeting.
  • Building Effective Teams
    Deb Gilbert & Bernadette Brady, LMP
    Building effective teams contain 5 key areas. Come join us and learn how to identify and develop the keys to successful work teams.
  • Progressive Leadership
    Joyce Coles & Samantha Morales, LMP
    Skilled, willing leaders are the foundation of successful labor-management efforts. When properly equipped, they are able to use their knowledge to drive change at the local level, resource around challenges and impart their knowledge on others to deepen and widen change efforts.
            ■   Circle of Concern Worksheet
            ■   Circle of Influence Tool
            ■   Social Motives Tool
  • Pressure Ulcers: Successful Interventions and “Best Practices”
    Morningside House & Center for Nursing and Rehabilitation Staff
    Pressure Ulcers are a source of great concern for nursing home staff, residents and families. They reduce residents’ quality of life, consume staff time, equipment and supplies and impact facilities’ reputations. Learn how two facilities have developed successful approaches to preventing and treating pressure ulcers.
  • The CMS Survey Process – What to Expect
    Annette Tucker Osborne, Branch Chief, Centers for Medicare & Medicaid Services
    This workshop will cover a range of issues related to the federal survey process, including a discussion about the new survey interpretative guidelines related to person-centered care and the enhanced role of direct care staff (“knowledge worker”).
  • Infection Prevention and Control in Long Term Care (1)
    Infection Prevention and Control in Long Term Care (2)
    Donna Caccavale, Omayra Ortiz, & Naima Vega, Parker Jewish Institute
    Danille Bustillo, LMP; Terri Straub-Consultant
    Learn about a comprehensive training program, educational materials and resources to build and support an IPC campaign! Hear a labor management team’s perspective on their multidisciplinary approach to decreasing common infections, such as C-Difficile and Influenza through emphasis on hand-washing, education and vaccinations.
  • Working through Resistance
    Susan Wasstrom and Francois-Edy Philippe, LMP
    Whether as formal or informal leaders, we all run into situations that call upon us to lead and to provide guidance. However, the “act of leading” does not mean everyone wants to follow! Gain insight on why people resist change by exploring different perspectives, types of resistance and different strategies on how to help co-workers and yourself recognize and work through resistance
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