As you are probably aware, opioid addiction has become a national health crisis. If you or a loved one is struggling with pain or addiction, we are here to help. Together with your healthcare provider, we will work with you to get you the pain management care you need without developing a potentially lethal dependence on powerful narcotic prescriptions. If you believe you’re having difficulties with prescription pain medication, please call our Wellness Member Assistance Program at (646) 473-6900, and a trained healthcare professional will talk with you and recommend available treatment options. There is no need to worry about your privacy; all conversations will be kept strictly confidential.

Moreover, we are working with our pharmacy benefit manager, Express Scripts, and our network of participating providers to deliver quality care with limited exposure to treatments and drugs that carry the risk of addiction. The program adheres to New York State law, limiting the prescription of opioids in the initial treatment of acute pain to a 7-day supply. This program does not apply to members who are being treated for cancer or receiving palliative care and end-of-life care.

For more information, read about our member safety program in “Important Changes to Prescription Pain Medication Policy,” below. To learn more about how you can protect yourself, read “Addiction to Painkillers Is Common: What You Need to Know.”

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