Attention: Change Healthcare—one of the Benefit Funds’ vendors and a prominent healthcare technology provider linking providers, payers and patients—experienced a cyberattack on Wednesday, February 21. Although the cyberattack did not target the Benefit Funds’ systems, we immediately severed network connections with Change Healthcare to prevent potential risks to our members' data. As a result, we cannot exchange electronic transactions (including claims submissions, ERAs and EFTs) through Change Healthcare's platform.

We do not know how long Change Healthcare will be unavailable. Therefore, we have begun identifying alternative payment, EDI, and other claims and payment service solutions to use in the interim. Please use the following services until further notice:

Eligibility Verification

NaviNet's online provider portal

For customer support, including registration and technical assistance, please contact NaviNet directly at (888) 482-8057 or IVR at (888) 819-1199.

Claims Submission

Ability (Inovalon) Help Center

The Funds Provider Relations Call Center is currently experiencing higher than normal call volumes, and you may have to wait longer than usual to reach a Representative. The Funds have many self-service options to support you. To check 1199SEIU patient eligibility, benefit and claim status information, please visit our provider portal at, or call (888) 819-1199 to be connected to our 24-hour automated claims and eligibility system. You can also email us at [email protected].

The physical offices of the 1199SEIU Training and Employment Funds (TEF) are closed to walk-in services, classes and intake sessions. TEF staff continues to work remotely and will update you via this website on issues of member payments and other services. See our Member Bulletin and Schedule Changes for important contact information and changes.

Notice to 1199SEIU Providers and Hospitals: Coverage of Telehealth Services Made Permanent

We will continue to cover telehealth services for your 1199SEIU patients. This includes visits via phone, video and other virtual means for all eligible medical and mental health services, including COVID-19 related services. Please note: Effective October 15, 2021, the Benefit Funds no longer covers telehealth services provided by an urgent care center and will deny any claims with telehealth procedure codes or modifiers where the place of service is 20.
During the Public Health Emergency, the Benefit Funds covered all codes with a telehealth modifier of 95 or GT, or place of service code 02. Effective 05/12/2023, coverage determination will be made based on the Benefit Funds’ telehealth policy.

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A Message from Rossmery Dais

A Message from Rossmery Dais

Dear Friends: I hope that you are enjoying the seasons’ change and the spirit of renewal that spring brings. Spring is also a time for us here at the 1199SEIU Child Care Funds and Corporation to look back at all the wonderful things we have accomplished and to look...